Cancellation Policy
A minimum of 90 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- $600 deposit + 20% cancellation fee 91 days or more before departure
- 70% cancellation fee between 90 days and 60 days before departure
- 100% cancellation fee within 59 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein.
Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.
This booking is on Request. We will be in touch to finalise the details. Please note a full payment will be required to confirm your booking.
- Neither this site or any associated company are not liable for changes to tours, pricing or changes to itineraries, changes in accommodation if necessitated by weather conditions or by any other unforeseen circumstances prevailing at the time of the trip. All of which are subject to change without notice.
- Neither this site, nor any associated company or agent advertised through this site is responsible any booking, contract, travel, accommodation or safaris which result in any loss, damage, accident, diversion, or theft in regard to luggage or personal belongings, and will be exempt from all liability in respect of direct or indirect consequential loss or damage, death, injury, sickness, irregularity, delay liability, and additional expenses, or inconvenience or any other event beyond its control including accident, failure of machinery or equipment, accommodation, transport, or other services. or losses resulting from alterations, cancellations, loss of baggage, delay or personal injury. accidents, hospitalisation, illness or medical expenses. Most claims arise from personal or close-family illness before holiday departure, resulting in cancellation charges.
- We strongly recommend all intending passengers consult their travel or insurance agent and take out adequate travel insurance to cover any event and give full travel protection.
- Due to the nature of the trip, it is not recommended for young children.
- The operator is unable to guarantee exact arrival and departure times and is not liable for failure to make connections with other services or for any expenses incurred by the client as a result of weather conditions, mechanical defects, or any other unforeseen cause. If for any reason, the itinerary is altered, no refund is payable by the operator.
- The operator reserves the right without payment or compensation, and whether before or after commencement of travel, to exclude any passenger, if that passenger may appear likely to endanger the health or safety or impair the comfort of other passengers and may be asked to leave the safari immediately, should he/she commit any illegal act.
- The operator and its employees accept no responsibility for any booking, contract, travel, accommodation or safaris which result in any loss, damage, accident, diversion, or theft in regard to luggage or personal belongings, and will be exempt from all liability in respect of direct or indirect consequential loss or damage, death, injury, sickness, irregularity, delay liability, and additional expenses, or inconvenience or any other event beyond its control including accident, failure of machinery or equipment, accommodation, transport, or other services.
Airline involvement in these tours is as air carrier only. Airlines carry no responsibility for statements in this brochure relating to ground content of these tours and the operator indemnifies them against any claim, action, loss, or damage arising therefrom.
TRAVEL INSURANCE IS RECOMMENDED
